Terms and Conditions

Supplier identification

Hampshiresheen.com is a site operated by Hampshire Sheen Ltd.

We are registered in England and Wales under company number 9817729 and with our registered office at Garthowen, Alton Lane, Four Marks, Hampshire, GU34 5AJ.

Our main trading address is: Garthowen Garden Centre, Alton Lane, Four Marks, Hampshire, GU34 5AJ

Our VAT number is 250 4876 03.

Contract execution

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

Email newsletter

If you sign up to a newsletter on our website, we will use your email address to send you information about our products, services or company news we feel you may be interested in receiving. You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

Hampshire Sheen Finishing Academy

The Hampshire Sheen Finishing Academy is a free service for registered users of Hampshire Sheen products on hampshiresheen.com.

Content: The service is limited by the content currently available, plus any further content that is added or amended in the future. The techniques shown in the lessons are our recommended methods of application for each of the products in the lessons. Other techniques may be possible and may be added in the future. To the best of our knowledge, the information and techniques provided and demonstrated are accurate.

Learning Support: As the Finishing Academy is a free course, support is limited. An ‘Ask the Teacher’ button is provided on each lesson page. It is there for course and subject queries only. Where a question asked through this button is answered in the lesson, we reserve the right not to respond to it. Be sure to watch and read all the lesson content before contacting the teacher.

Translations: Video and site translations are provided by automated services. We cannot guarantee a perfect translation of the content into any language other than English.

Technical Support and Access: Hampshire Sheen Ltd will provide technical support to individuals who have joined the Finishing Academy in respect of the Online Course, in accordance with the provisions referred to below.

If you report a fault to Hampshire Sheen, we will use reasonable endeavours to provide a solution but do not guarantee that the technical support provided will resolve your technical problems. Hampshire Sheen does not give any warranties as to the technical advice given. If you receive technical advice from us, then we will not accept any responsibility for any problem.

Hampshire Sheen is not obliged to offer you any technical support in relation to your use of any of the free lessons available on the Website, but we may elect to offer technical support and the extent of any such technical support is entirely at our discretion.

You accept and acknowledge that periods of downtime may be required in respect of the infrastructure connected to the Website and that technical support may not be available during such periods of downtime. Further you accept that you will not have a claim for breach of contract or otherwise in respect of such period of unavailability.

Hampshire Sheen will use reasonable endeavours to make the Finishing Academy available but cannot guarantee uninterrupted, timely or error free availability or that defects will be corrected. We reserve the right to suspend access to the Website for the purpose of scheduled or emergency maintenance, repairs or upgrades to improve the performance or functionality of the Website.

You also accept and acknowledge that Hampshire Sheen Ltd cannot be held responsible for any delay or disruptions to your access to the Finishing Academy as a result of such suspension or any of the following:
– The operation of the internet and the World Wide Web, including but not limited to viruses;
– Any firewall restrictions that have been placed on your network or the computer you are using to access the Online Course;
– Failures of telecommunications links and equipment; or Updated browser issues.

System Requirements: The Finishing Academy is an online course featuring High Definition videos, images and text. A good quality internet connection is required to fully benefit from the videos and images on the site. We are not able to provide technical support to students.

Intellectual Property: At all times, Hampshire Sheen Ltd, remains the owner of the intellectual property in the Finishing Academy and the Course Materials content. No Online Course and / or Course Materials, nor any part of it may be reproduced, stored in a retrieval system or transmitted any form or by any means without the prior written permission of Hampshire Sheen Ltd.

Joining as a registered user of Hampshire Sheen products grants to you a non-exclusive, non-transferable licence to use the Course Materials content for the sole purpose of studying for the Online Course.

You may not modify, copy, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit, make available, disseminate or distribute in any way any of the Course Materials. You may not modify, adapt, merge, translate, disassemble, decompile, recompile or reverse engineer any software forming part of the Online Course, Course Materials and / or Online Study Materials, create derivative works based on the whole of or any of their parts, or incorporate these into any software program. The use of the Online Course, Course Materials and / or Online Study Materials not expressly permitted in these Terms is strictly prohibited and will constitute an infringement of either Hampshire Sheens copyright and / or Hampshire Sheen’s other intellectual property rights.

Liability: Brief Health and Safety considerations are provided and must be watched before the main lessons of the course are taken. It is the student’s responsibility to ensure the safety of themselves and their workshop when following the lessons.

Cookies & monitoring

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of you website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

Strictly necessary cookies – These are cookies that are essential to the operation of our website.

Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.

Functionality cookies – These cookies are used to recognise you when you return to our website.

Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

The IP address of your computer.

The referring website from which you have got to our website from.

The reasons for this are:

To make ongoing improvements to our website based on this data.

To see our most popular sources of business.


In accordance to the new GDPR which comes into effect in May 2018, here is the core information on who M. Saban-Smith Woodturning processes your data, and what data I hold:

What Information is Collected From Website Visitors: ip addresses, device information, access information, cookies, visit duration and tracking, email address, phone, name, shipping address and billing addresses, purchased products and mailing list signed up to;

How and Where the Personal Information Is Processed:  If you have made a purchase through this website: The data held is held on the payment website (PayPal if you make a purchase from this website), your purchase information, name, addresses, email address and phone number are stored in your account on this website and is also transferred for the legal recording financial transactions on our accounting software called Xero. The information is also used for internal sales reporting to assist with the development of the business. Occasionally, your name and email address, as well as purchase history will be used to send marketing messages to you. If your signed up to an email newsletter on this website: We only have details of your email address, and this is only stored on this website for use in marketing campaigns and email newsletters.

Who Has Access to This Personal Data: Martin Saban-Smith is the only person who has access to the information on this website. PayPal have access to financial transactions via their website, and our accountant has access to the data for use in preparation of company accounts and day to day running of the business.

Contact Details of the Assigned Data Protection Officer: Martin Saban-Smith. Contact via email HERE, or write to Martin Saban-Smith, Garthowen Garden Centre, Alton Lane, Four Marks, Hampshire. GU34 5AJ. Call 01420 560077.

How to Lodge a Data Subject Access Request: You can request your personal data by following the GDPR link in your account dashboard on this website.

How Long is Your Personal Information Held: Legally, we have to hold details of financial transactions for seven years in accordance to HMRC regulations after the date of the transaction. Other, non-financial details will be held on this website until you request they are deleted or you cease to interact with the website when they will be deleted within 12 months of your last interaction.

Physical Product information

The products on this website come from the United Kingdom. They are printed to order and undergo a quality check both before and after production. Due to variances in printing technologies and the surfaces to be printed onto, colour rendition may differ from product to product. This is entirely normal and should be expected.

The appearance of product images on the website are mock-ups and slight colour variation may be apparent between the image and the actual item once received. Likewise, colours may appear to vary from device to device. As far as reasonably possible, we have produced the images to be as accurate to the physical item as possible.


Shipping is calculated by your geographical area and the weight of the items in your order. Prices vary depending on your location and weight, and you are always charged the lowest amount possible for your shipping costs. Shipping costs change regularly, and we ensure we keep them up to date on the site so you are not over or under charged.

Right to Cancel Product Purchases

You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of fourteen days, beginning on the day after you receive the goods.

If you are in possession of the goods, you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

You will not have any right to cancel a purchase for the supply of any of the following:

for the supply of goods the price of which is dependent on fluctuations in the financial market which cannot be controlled by the retailer.

for the supply of goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

following the opening and/or use of the product from within the container. Any goods returned must be in a sealed, unused condition and suitable for resale.

for the supply of audio or video recordings or computer software if they are unsealed by you.

for the supply of newspapers, periodicals or magazines.

for gaming, betting or lottery services.

Visiting the Workshop

We have a very active social media presence and post a lot of photographs and videos of day to day life in and around the workshop. If you are visiting the workshop either as a customer, socially, as a member, a student or otherwise, your image and/or voice may be captured by smart phone, video or stills camera, CCTV or other such recording device.

You will be asked your permission for your image to be posted on our social media sites, including but not limited to Facebook, Twitter or YouTube and also any marketing material. Any image or recording used will be used in a positive way to promote the workshop and will not, in any way be defamatory to you.

Should anyone under the age of 16 be in the workshop, they are to be accompanied by a responsible adult who can make decisions on that child’s image/recording being used in marketing/promotional/social media material.

In all cases of photography or media capture of your voice or image, you will be required to complete and sign a model release form. 


All notices you send us must be sent to the contact details on this site (link). We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.


These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland. 

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