Finishing Academy FAQs

How Will Joining the Academy Help Me?

The Hampshire Sheen Finishing Academy has been provided for users of our products to learn our recommended methods of using our products in an easy to use video and e-learning format.

After completing the course, you can be sure that you have the best available knowledge and insight into using our products in a variety of ways.

How Do I Use the Finishing Academy?

Answers to many of your questions will be in the Navigating the Academy lesson. You do not need to be signed-up in order to see the lesson. Click HERE to view the lesson after the Academy launches.

Inside the Lessons

The Player

The player is very similar to others you will have seen online.

A: Play/Pause Button
B: Volume slider
C: Time elapsed/remaining
D: Settings (see below)
E: Pop-Out video – watch the video in a small window over the rest of the lesson.
F: Full Screen video
G: Video progress bar.


Click the settings button to open a menu to change:
– Playback Speed;
– Video Quality (Resolution)
– Open the Captions menu.

Captions / Subtitles

Click the captions option in the Settings menu and you will see a list of available subtitles in various languages.
We have transcribed the videos to the local languages where Hampshire Sheen is available.

Contact Support Button

Below the player to the right, is a Contact Teacher button. It now says ‘Contact Support’.

Use this to contact us with any lesson or product specific queries.

Messages are replied to first thing in the morning and when we are available to do so and we will endeavour to reply as quickly as possible.

Step-by-Step Guide

Using screenshots from the video, we have also provided a step-by-step written guide for you with some additional information.

Professional Tips

In most lessons, there are Professional Tips in a Flash Card.

Flip the card using the link to reveal the tip.

Downloadable Media

At the bottom of most of the lessons are links to downloadable media in .pdf format.

Click the red link to open the document in a new tab. You will need a .pdf reader installed to open the file. Click here to download Adobe Reader.

Completing the Academy

After practising each lesson, we expect you to complete the course in around 2 weeks. It doesn’t matter how long it takes you – the lessons will be here for you whenever you need them.

When complete, and you have passed all the quizzes, you will be presented with personalised course certificate to download and print.

Make sure you remain on our mailing lists to be kept up to date with new lessons added to the Academy, and a planned Advanced Finishing Course.

Why Not Put the Lessons on YouTube?

People using our products are very special to us here at Hampshire Sheen.

The Academy represents the investment of our time and energy into providing our customers with a unique learning experience and range of benefits that is impossible on publicly viewable sites.

How Long Should the Academy Take?

Practising each lesson in the Academy before moving on is our recommended way of getting the most out of it. If you complete one lesson per day for example, it will take just over two weeks to complete.

All of the lessons in the Finishing Academy are available to you from the moment you sign-up. A lesson is complete once you have watched the video and scored at least 75% in the lesson quiz, if there is one. The course is complete when all of the lessons and quizzes have been passed

What are the system requirements?

The Academy has been put together to be accessible on all common devices – Desktop and laptop devices, tablets and phones. You do not need any more than your device internet browser to join in the academy. You will need access to a reasonably good internet or mobile data connection to enjoy the videos without buffering.

Known Quirks:
Phone Users may need to turn their device Landscape to access the menu. The Ask the Teacher button is located in the video drop-down menu.
Firefox Browser: The video player controls may be laid out differently to those shown in the Navigating the Academy lesson.

How do the Quizzes Work?

Most lessons in the Academy have a multiple choice answer quiz attached to checking your knowledge and to have a bit of fun along the way. They are completely optional, though you will need to pass them all in order to complete the Academy and be presented with your certificate.

Taking a Quiz

  • At the bottom of the lesson is a blue ‘Take Quiz’ button.
  • Click this button for a short quiz about the lesson.
  • After answering a question, click the blue ‘Next’ button for the next question.
  • After answering the last question, click the blue ‘Continue’ button 
  • Your grade will be presented to you.
  • A pass mark of 75% is required to complete the lesson. An overall pass mark of 75% is required to pass the Academy.

Passing a Quiz

If you pass a quiz, use the lesson menu to the right of the grade to move on to a new lesson. Your grade will be recorded towards your overall Academy mark.

Failing a Quiz

If you fail a quiz, you can retake it by clicking the ‘Restart Quiz’ link in the grade box. You can also continue to another lesson but must return to incomplete quizzes to finish the Academy.

How Do I Ask for Help?

There are two ‘Contact Support’ buttons in each lesson. One below the lesson list, and one at the bottom of the page.

Support messages are checked first thing each morning Monday to Friday and replied to where appropriate.

Please use this facilitate sensibly. If the answer to your query is detailed in the lesson, we may not reply!

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